Support

Something not working, or a question about your subscription? Email us and we will get back to you.

Common questions

My data isn’t syncing between my devices

• Check you are signed in to the same Scolefy account on both devices — open Profile and compare the email addresses.
• Sync needs a network connection. Changes made offline upload the next time the app is open and connected.
• Open the app on both devices and leave it in the foreground for a few seconds.
• Still stuck? Email us with both device models and roughly when the change was made.

I’m not getting notifications

• Check iOS Settings → Scolefy → Notifications and make sure Allow Notifications is on.
• Check that Focus modes or Scheduled Summary are not holding them back.
• Check the reminder timings inside Scolefy’s own notification settings.
• Low Power Mode can delay delivery.

Is Scolefy free? Does it have ads?

The core of Scolefy is free — timetable, assignments, grades, study timer, widgets and sync across your devices. It is supported by a small banner ad that appears on a couple of screens while you are adding an assignment or a grade.

Scolefy Premium is an optional subscription that removes the ads and unlocks extras such as animated themes, assignment templates and a customisable dashboard. Prices are shown in the app, and you can cancel at any time.

I paid for Premium but the features are locked

• Make sure you are signed in to the Scolefy account you purchased with — subscriptions are tied to your Scolefy account, not just the device.
• Open the premium screen and tap Restore Purchases.
• Confirm the subscription is active in iOS Settings → Apple Account → Subscriptions.
• If it is active and still locked, email us with the Apple receipt.

How do I cancel my subscription?

Open iOS Settings → Apple Account → Subscriptions → Scolefy and choose Cancel Subscription. You keep premium features until the end of the period you have already paid for. Deleting the app does not cancel a subscription.

How do I get a refund?

Purchases go through Apple, so refunds are handled by Apple at reportaproblem.apple.com. We cannot issue refunds directly, but tell us what went wrong and we will try to fix it.

How do I delete my account and my data?

In the app: Profile → Delete Account. Full instructions and exactly what gets removed are on the account deletion page.

Are my grades private?

Yes. Your content is stored in a private area of our database that only your account can read. It is not visible to other users. See the Privacy Policy for the detail.

Can I use Scolefy without an account?

No, and that is a deliberate trade. Your timetable, grades and coursework represent a whole year of work — tying them to an account means they sync to your other devices and survive a lost, broken or replaced phone.

You can sign in with Apple, with Google, or with an email address and password. Signing in with Apple lets you hide your real email address if you prefer.

I found a bug, or I have a feature request

Please send it to support@zinxstudios.com. For bugs, describe what you did, what you expected, and what happened instead. Screenshots help a great deal.

I found a security vulnerability

Please report it privately to support@zinxstudios.com rather than disclosing it publicly or exploiting it. We will acknowledge within 5 working days.

Privacy and data requests

To request a copy of your data, correct it, or exercise any other privacy right, email support@zinxstudios.com from the address on your account. We respond within 30 days. See §9 of the Privacy Policy.